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Viewing and Playing Recordings

Viewing and Playing Recordings

On the timeline of the History tab, play the recordings of every camera together on one time bar.

Before you begin, make sure the device software is 1.29.3 or later. On earlier versions the Scenes list is shown instead of the timeline (see "Device software below 1.29.3: the Scenes list" below).

  1. On the History tab, click Timeline next to the title. The tab opens on the People view, which groups recordings by person (see Viewing by Person).
  2. Click the range at the top, then click Today, Yesterday, or another option under Quick ranges. If you pick dates in the calendar, click Apply. Playback is positioned at the start of the latest recording in the range.
  3. Click the play button or press the Space key. All cameras play together at the same time of day. Stretches without recordings are skipped, and playback stops at the end of the last recording.
  4. Drag or click the time bar to move to the time you want. The red line in the middle marks the time being played. Clicking a spot without recordings jumps to the next recording.

Each camera appears as a tile at the top, showing the video at the time under the red line. On a paused picture, clicking a person or face box opens the scene view at that moment (see Finding a Person and Registering a Face).

The timeline of the History tab: a grid of camera tiles above playback controls and the time bar
The timeline. Camera tiles are at the top; the playback controls and the time bar are below. The red line in the middle marks the playback position.
Camera tiles
  • One camera shows one tile, 2 to 4 cameras a 2×2 grid, and 5 to 9 cameras a 3×3 grid. With more than 9 cameras, the tiles are split into pages, with arrow buttons (Previous camera page, Next camera page) and a page number such as 1 / 2 below.
  • The camera name is at the top left of each tile. When nothing was recorded at that time, the tile shows No recording; for a recording still in progress it shows a red dot and Recording. A loading indicator appears while the video downloads.
  • When the recording at that time is not indexed yet, Not indexed yet appears at the bottom left of the tile. Until it is indexed, you cannot pick people in that recording to search or to register a face.
  • Desktop: click a tile to select that camera; the first lane of the time bar then shows its recordings. Double-click a tile, press Enter, or click the enlarge icon (Enlarge) at the top right of the tile to show that camera alone. The icon in the same place (Show all cameras) or the Esc key returns to the grid.
  • Phone: one camera is shown at a time. Use the chevron icons at the sides (Previous camera, Next camera) to switch cameras. Double-tap the left half of the picture to go back 10 seconds, or the right half to go forward 10 seconds.
Playback buttons

The row above the time bar shows the date and time on the left, and icon buttons in the middle and on the right. Hover over a button to see its name and shortcut key.

ButtonAction
Previous recording · Next recordingJumps to the start of the previous or next recording.
Back 10 seconds · Forward 10 secondsMoves 10 seconds at a time.
Play · PauseSwitches between playing and paused.
Playback speedThe button showing the current speed, such as 1×. Choose 0.5×, 1×, 2×, 4×, or 8×. With 5 or more tiles shown, up to 4× is available.
Download range · Delete rangeThe download icon and the trash icon (see Downloading and Deleting a Range).
Full screenShows the timeline on the whole screen. While playing, the controls hide after 3 seconds without input.
The time bar
  • The red line stays in the middle and the bar moves under it. Tick marks show the time of day, and the date (month/day) at midnight.
  • The bar has two lanes. The first lane shows the selected camera's recordings and is labeled with its name. The second lane combines the recordings of all cameras and is labeled All when there are two or more cameras. Striped recordings in the first lane are not indexed yet.
  • Scroll the mouse wheel to move in time. Hold Ctrl (⌘ on a Mac) while scrolling, or pinch with two fingers, to zoom. The 1h, 6h, and 24h buttons and the zoom icons below the bar also change the zoom. The bar spans 5 minutes to 24 hours; buttons longer than the selected range are not shown.
  • A hint is shown below the bar. While paused it reads Pause and tap a person or face to find similar people or enroll a face; while playing on a desktop it reads Scroll to move in time, Ctrl+scroll to zoom.
  • If Couldn't load recordings. Please try again shortly. is shown, reopen it after a moment. If No recordings in this period. is shown, choose another range.
Timeline keyboard shortcuts
KeyAction
SpacePlay or pause
← · →Back or forward 10 seconds
Shift + ← · →One frame at a time (pausing playback)
J · LSlower or faster playback
Z · XPrevious or next recording
[ · ]Set the start or end of the range to the current position
FFull screen
EnterEnlarge the selected camera
EscCloses what is open, one at a time: the speed menu, the range panel, the enlarged camera, then full screen
More on choosing a range

The range being viewed is shown at the top. The arrows on either side move to the previous or next range of the same length. A range that has not ended yet, such as Today, cannot move forward.

  • Today, Yesterday, Last hour, Last 6 hours, Last 24 hours, and Last 7 days under Quick ranges apply immediately.
  • In the calendar, clicking one day selects that day; clicking a second day selects the range between them. Days after today cannot be selected.
  • Adjust the hours under From and To, in one-hour steps.
  • Cancel closes the picker without changes.
Scene view playback controls and keyboard shortcuts

The scene view is the player that opens when you click a box on the timeline, or a tile in search results or a person card. Click the picture to play or pause. When it was opened from search results or a person card, the chevron icons at the sides (Previous item, Next item) move to the previous or next recording, and on a phone a horizontal swipe does the same. A scene view opened from the timeline has neither these buttons nor a delete button.

The tick marks on the progress bar are the points where a person was indexed in that video, and the red marker is the Event moment.

ControlAction
Progress barDrag to move through the video. Click a tick mark to jump to that point.
Three buttons above the barPrevious indexed point, play/pause, and Next indexed point. Use them to skim only the moments where a person was captured; the count of points passed and total points is shown below.
Wheel · two fingersZoom into the picture, up to 4 times, then drag to move around.

The scene view's keyboard shortcuts differ from the timeline's: K or Space play and pause, J · L back and forward 10 seconds, , · . one frame at a time (pausing the video), F full screen (where supported), and ← · → previous and next recording. While the progress bar has focus, ← · → move back and forward 5 seconds instead.

Device software below 1.29.3: the Scenes list

The Scenes list is shown instead of the timeline when the device software is below 1.29.3, when no camera records video, or when a photo-only camera is included in the camera filter. The switch next to the title then reads People / Scenes. The timeline is also not shown while search results are displayed.

  1. On the History tab, click Scenes next to the title.
  2. Click the range above the list and choose the period to view.
  3. Click the scene you want to see. Its video plays right away; a recording with only a photo shows the photo enlarged.
  • Scenes are listed newest first, each labeled with the time and camera name.
  • When a person stays a long time, recording is split into several scenes after a certain size or duration. Each part is played separately.
  • Above the list are Select all, the photo size (Small, Medium, Large), and the camera filter, where you choose All or check the cameras to show.
  • While the list is scrolled, new recordings do not push it around. n new scenes appears instead; click it to bring them in.
  • Drag the handle of the time bar along the right edge to see the time at that position; releasing reloads the list from that time. If nothing was recorded then, the closest earlier recordings are shown. The back-to-top button at the bottom right returns to the newest recordings.
  • On device software without People support, the People / Scenes switch is not shown and only the Scenes list appears.
  • Deleting: hovering a tile shows a trash icon (Delete this item) for deleting one recording; to delete several, select them and use Delete selected in the toolbar. The player also offers Delete this record. Deleted recordings cannot be restored, and recordings still in progress are not deleted. Recordings cannot be deleted from an opened People card.